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Microsoft Licensing Fulfillment UserGuide Site Frequently Asked Questions Question: How does Microsoft manage replacement parts, such as CDs and manuals, in support of the Lifecycle policy? Answer: Microsoft manages replacement parts, such as CDs and manuals, by product version. Replacement parts will be available for the current version of the product and one earlier version (N-1). Question: How can I obtain additional binders?Answer : Additional binders and index cards are available for purchase from your Large Account Reseller. Microsoft Part numbers: North America and South America Binder Part Number: 691-00269 Index Part Number: 691-00267 All other regions worldwide: Binder Part number: 691-00271 (includes set of index cards) Index Part Number: 691-00270 CD Sleeves Part Number: 691-00268 (available only in Asia Pacific) Question : How can I change either the contact name or shipping address for my monthly subscription kits? Answer : To update any information regarding your kit shipments, you will need to contact your Reseller. If you do not know who your reseller is, please contact either your purchasing department or Contracts administrator who should be able to provide you with your Reseller information. Question : I have not received my kit shipment. Who do I contact? Answer : If you have any questions regarding a particular kit shipment you will need to contact your Reseller, so that they can determine the status of your shipment and to also follow up with Microsoft as needed. Question : I have a lot of kit CDs and would like to know what CDs I can destroy? Answer : Each user will need to decide which CDs they should retain and which CDs they can destroy based on their companies software deployment needs. If some of your users are using older versions of software, or you may need an older version in the future, you will probably want to retain those CDs. Question : Why can’t I search for CDs shipped prior to Jan2001 on the UserGuide site? Answer : The User Guide site provides search results for kit CDs shipped as of Jan2001. However, on the User Guide site, under the "Archived User Guides" section we have provided older copies of the User Guides for Jan2000 to Nov2000. Question : What should I do if I am missing a CD? Answer : If you are missing a CD, please notify your reseller so that they can obtain a replacement. Please note that most media available in the kits is also available for download from the MVLS website. http://licensing.microsoft.com Question : Why can’t I find a particular product on the User Guide site? Answer : There may be a few different reasons why you are not able to find a particular product. It maybe that the product is not offered under the Volume Licensing program or else you may need to modify the spelling of the name that you are searching for. (Tip: To expand your search, type in a smaller portion of the product name.) Question : When does Microsoft ship monthly kit updates? Answer : Kit Subscriptions (also know as monthly Updates) are shipped the 1st week of each month. Question : How should I file my CDs? Answer : CDs may be filed in any number of ways and you will need to decide what is appropriate for your company. Since all media product groups are color coded as of Jan2001, you may find it convenient to file by color and then by either product name or product end item part number. Question : Can I print out the media software search results? Answer : Print search results by clicking on the printer icon of your browser. Question : Why are the CDs for Access, Excel, or FrontPage not include in my kit? Answer : For Volume Licensing kit customers, we provide a special Office Suites cd that allows you to do separate installs for various Office Applications, such as Access, Excel, FrontPage, or Outlook from just one CD. This media set is only available to in our fulfillment kits for Select, Enterprise, and Campus customers. On the User Guide site, under the Release notes section, are more details on how to do individual installs for the various Office Applications from the Office Suites media. http://selectug.mslicense.com/L1033/releasenotes.asp
Question : How can I obtain Volume Licensing Kit support services? Answer: Contact your Large Account Reseller or your Sales Support Partner if you need assistance with your volume licensing kit setting up the catalogue, replacing damaged media, and getting correct media. For more information consult your online User's Guide "Obtaining Additional/Replacement Products"., replacing damaged media, and getting correct media. For more information consult your online User's Guide "Obtaining Additional/Replacement Products" Your first choice for all other support services under your volume license is your internal helpdesk. For Customers in the US, Paid Professional Support is available online for these products at $195 U.S. per incident, or by telephone for $245 U.S. per incident (these prices are subject to change) billable to your VISA, MasterCard, or American Express credit card. This includes development assistance, external database connectivity issues, or installation and configuration of server extensions on a Microsoft Windows NT 4.0 (or later) Server or Microsoft Internet Information Server. Professional Support contracts are also available. For prices and support options outside the US, please consult your sales support partner.
For information on Microsoft Subsidiary location addresses and telephone numbers, please click on http://www.microsoft.com/worldwide/
Question: How do I obtain my Volume License Product Key (VLK)? Answer: If you are a Select or Enterprise customer, your Volume License Product Keys are available on the Microsoft Volume Licensing Services website. Also at the time you sign your agreement, your Volume License Keys are provided on the acceptance letter you receive. You may also obtain your Volume Licensing Product Keys by contacting the Microsoft Activation Center. To obtain your Volume License Product Key, please do the following: If you do not have this information please contact your Large Account Reseller or Volume Licensing administrator.
Question: How do I unlock Microsoft Business Solutions CRM 1.2 software? Answer: Customers who acquire Microsoft Business Solutions CRM 1.2 software must register their license at: http://www.microsoft.com/BusinessSolutions/MBSRegistration using their valid license agreement details. Please note this site is for registration of Microsoft Business Solutions (Customer Relationship Management) licenses only. Question: Why is ‘UG only" included in the end item descriptions for some disk kits? Answer : Disk kits that are only available in the comprehensive kits and subscription kits and are not available for purchase separately, are displayed on the User Guide site with ‘UG Only" in the description. Examples of search results: Example: Microsoft® Visual Studio® .NET Ent Architect 2003 Win32 English Disk Kit UG Only Microsoft Volume License CD (G77-00331) Language: English
Availability: Available in Kit Only Example: Microsoft® Visual Studio® .NET Ent Architect 2003 Win32 English Disk Kit UG Only Microsoft Volume License CD MLF Ent Arch and Ent Dev CDs Language: English
Availability: Available in Kit Only
Question: Once I order Microsoft Office Live Meeting, how do I install it? Answer: After your company has ordered or plans to order Microsoft Office Live Meeting through your licensing subscription, you must provision the product to start using it. It is not available as physical media in either your Volume Licensing Comprehensive or Subscription Kit. To provision Microsoft Office Live Meeting, go to https://main.placeware.com/LMVL/ and fill out the form as indicated. If you are already a Microsoft Office Live Meeting customer and would like to retain your current URL, please contact your sales rep who can assist you with updating your URL to a Volume Licensing URL.
Question: What do the acronyms in the product descriptions on MVLS download website signify? Answer: Volume Licensing Fulfillment media uses the following terminology in the item name description which appears on the MVLS download site:
‘MVL’ indicates media available in ‘Microsoft Volume Licensing" 'VLA' signifies Volume Licensing media. As of April 03, ‘ VLA’ is no longer used in the description of the end item and was replaced with "MVL". ‘Disk Kit’ typically denotes full code bits. Prior to April 03, both Service Packs and Full Code media were also coded as ‘Disk Kit". ‘IP’ stands for ‘Interface Pack’ for Windows OS Multilanguage CDs ‘UG Only’ signifies media available only in the Select or Enterprise Kits. These end items are not available for purchase separately. ‘MVLS Only’ signifies an end item that is only available on the MVLS download site ‘CD’ indicates the media type of the end item available in the Select/EA kits. 'ISO' denotes media is available for download as an ISO image. Example: 1. Windows XP Professional English Disk Kit MVL CD w/SP2 is an end item for full code Windows XP Professional with integrated Service Pack 2 2. Windows XP Professional English Patch MVL CD SP1 is an end item for just the Service Pack and does not contain full code for Windows XP Professional. 3. Windows Pro 2000 English VLA Disk Kit CD MVL SP1 is an end item created prior to April 03, and is a Service Pack for Windows XP Professional and does not contain full code. 4. Windows Pro 2000 English Disk Kit MVL CD w/SP4 is an end item for full code Windows Pro 2000 with an integrated Service Pack 4. 5. Windows Pro 2000 w/SP4 Disk Kit MVL ISO CD is the same software product as item 4, except that it is available on the Download site as an ISO image.
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