Microsoft Volume Licensing Kit Support Services

Contact your Large Account Reseller or your Sales Support Partner if you need assistance with your volume licensing kit setting up the catalogue, replacing damaged media, and getting correct media. For more information consult your online User's Guide "Obtaining Additional/Replacement Products"., replacing damaged media, and getting correct media. For more information consult your online User's Guide "Obtaining Additional/Replacement Products"

Your first choice for all other support services under your volume license is your internal helpdesk.

For Customers in the US, Paid Professional Support is available online for these products at $195 U.S. per incident, or by telephone for $245 U.S. per incident (these prices are subject to change) billable to your VISA, MasterCard, or American Express credit card. This includes development assistance, external database connectivity issues, or installation and configuration of server extensions on a Microsoft Windows NT 4.0 (or later) Server or Microsoft Internet Information Server. Professional Support contracts are also available. For prices and support options outside the US, please consult your sales support partner.

(800) 936-4900 IT Professionals
(888) 677-9444 Microsoft Certified Partners

TTY users, please call (800) 892-5234.
Professional Support is available 24 hours a day, 7 days a week, including holidays.

When you call, have the following information available:

• The end item product part number of the Microsoft Volume Licensing CD that you are using (as displayed on CD label).
• The type of hardware you are using, including network hardware, if applicable.
• The exact wording of any messages that appeared on your screen.
• What happened, what you were doing when the problem occurred, and a description of how you tried to solve the problem.

For information on Microsoft Subsidiary location addresses and telephone numbers, please click on http://www.microsoft.com/worldwide/